A usability audit and strategic roadmap for a global healthcare knowledge-sharing platform — balancing quick wins with long-term accessibility.
Colleaga connects healthcare professionals across borders for knowledge sharing, mentoring, and collaboration. The platform had real traction — but users were struggling to complete core tasks, and the organisation lacked clarity on where to invest their limited UX resources.
The mandate was dual: identify quick wins that could be implemented immediately with low effort, while also establishing a longer-term UX roadmap addressing accessibility, IA, and onboarding.
As a volunteer UX designer on a non-profit budget, every recommendation had to be practical, prioritised, and justified with research — not just opinion.
"How might we identify the highest-impact usability improvements that can be implemented quickly, while building a roadmap that ensures long-term accessibility and retention?"
A phased approach — immediate high-impact changes that don't require rebuild, followed by a prioritised roadmap for structural improvements. Non-profit budgets demand precision.
Research focused on task completion, navigation patterns, and accessibility barriers — not just subjective satisfaction. The goal was actionable findings, not general sentiment.
Two user types drove the majority of interactions — each with distinct needs and failure modes.
Every finding was rated on severity and implementation effort — ensuring the roadmap prioritised real value, not just the easiest fixes.
A phased delivery model — Phase 1 changes require no architectural rework and can be shipped immediately. Phase 2 requires development resource but delivers structural improvement.
Non-profit UX work demands a different kind of rigour — every recommendation competes for scarce engineering time.
